Libro An Introduction To Reference Services In Academic Libraries de Connor, Elizabeth (edt)

Tabla de Contenidos del libro

About the Editor

xiii

Contributors

Preface

xvii

PART I: CASE STUDIES

Case Study 1. Development, Implementation, and Assessment of a Virtual Information Literacy Tutorial on an Urban Campus

(20)

Valeda Frances Dent

Setting

(1)

Objectives

(2)

Methods

(6)

Results

(2)

Conclusion

(3)

Appendix: Orsem Library Information Quiz, Fall 2004, Version 4

(4)

Exercises

(2)

Case Study 2. Reference Triage at the Medical University of Ohio: Just-in-Case to Just-in-Time at the Mulford Library

(12)

Marlene A. Porter

Jolene M. Miller

Introduction

(1)

Setting

(2)

Objective

(1)

Methods

(3)

Results

(2)

Exercises

(3)

Case Study 3. Marketing Library Services to Young Male Faculty

(4)

Mary Mee

Introduction

(1)

Strategies

(2)

Conclusion

(1)

Exercises

(2)

Case Study 4. Relational Reference: A Challenge to the Reference Fortress

(10)

John E. Holberg

Relational Reference

(1)

Reference As Being

(1)

Community of Practice

(1)

What Relational Reference Is Not

(3)

Exercises

(2)

Case Study 5. Virtual Reference: Answering Patrons' Questions Electronically

(12)

Christopher Nelson Cox

Introduction

(1)

Needs Assessment

(2)

Instant Answers@WPI

(1)

Collaborative Efforts

(1)

Number of Questions

(1)

Policies and Procedures

(1)

Staff Skills

(1)

Staff Training

(1)

Marketing

(1)

Service Continuation

(2)

Exercises

(3)

Case Study 6. What They Don't Teach You in Library School: Experience Is the Real Teacher

(16)

Tammy S. Guerrero

Setting

(1)

Objective

(1)

Methods

(2)

Reference Services

(6)

Results

(2)

Conclusion

(3)

Exercises

(2)

Case Study 7. Occasional Occurrences at Owl Creek University

(24)

Debra Cox Rollins

Rusty Gaspard

Introduction

(1)

Setting

(1)

Background

(19)

Conclusion

(2)

Exercises

(2)

Case Study 8. Uninvited Change: The Governors State University Library's Evolving Reference and Technology Desk

101

(12)

Paul Blobaum

Introduction

101

(1)

Objective

102

(1)

Methods

103

(3)

Results

106

(3)

Conclusion

109

(1)

Exercises

110

(3)

Case Study 9. Common Queries

113

(6)

Marilyn Schoot-Castle

Walk-Ins versus E-Mailed Queries

113

(1)

Professors Expecting Miracles

114

(1)

Undergraduate Expectations

115

(1)

Exercises

116

(3)

Case Study 10. Models for Measuring and Evaluating Reference Costs

119

(12)

Matthew R. Marsteller

Susan Ware

Introduction

119

(1)

Reference Service Cost Studies

120

(1)

Reference Transaction Logs

120

(1)

Interactive Digital Reference Cost Models

121

(1)

Specific Cases

121

(6)

Conclusion

127

(2)

Exercises

129

(2)

Case Study 11. Customer Survey

131

(6)

Miron Stenche

Introduction

131

(1)

Objective

131

(1)

Method

131

(2)

Results

133

(1)

Conclusion

133

(1)

Exercises

133

(4)

PART II: ESSAYS

Essay 1. The Diverse Librarian

137

(4)

Paula M. Smith

Exercises

139

(2)

Essay 2. Academic Librarian As the Rodney Dangerfield of University Faculty: "I Get No Respect"

141

(6)

Tammy S. Guerrero

Exercises

144

(3)

Essay 3. The Teaching Portfolio: Explaining What We Do So Well

147

(12)

Mark L. McCallon

Introduction

147

(1)

What Is the Teaching Portfolio?

147

(1)

Summary of Teaching Responsibilities

148

(1)

Student Evaluation Data

149

(1)

Teaching Philosophy Statement

150

(2)

Teaching Objects and Supporting Data

152

(1)

Supporting Data

152

(2)

Uses of the Portfolio

154

(1)

Conclusion

154

(1)

Exercises

155

(1)

Appendix: Thinking About Teaching and Learning

156

(3)

Essay 4. The Glass of Fashion: Librarianship for the Twenty-First Century

159

(8)

Susan Swords Steffen

Michael J. Bell

Introduction

159

(1)

The New Library: Myth and Reality

160

(1)

Managing the Whirlwind

161

(2)

Educational Leadership

163

(1)

Conclusion

164

(1)

Exercises

165

(2)

Essay 5. Frames of Reference Considering the Meaning of Reference?Its Origins, Present, and Future

167

(10)

Linda Loos Scarth

Reference/Referee/Referent

167

(3)

Frames

170

(3)

Reframing Reference

173

(3)

Exercises

176

(1)

Essay 6. Serving Unusual Patrons in the Library

177

(6)

James Langan

Exercises

181

(2)

Essay 7. The Academic Librarian

183

(8)

Paula M. Smith

Research Skills in Fifty Minutes or Fewer: Teaching

184

(1)

Writer's Angst: Publishing

185

(1)

Learning to Play Nice: Committee Work

185

(1)

The Mystique of the Dossier

186

(1)

How Come Nobody Told Me That? Finding a Mentor

186

(1)

Information Glut: Staying Informed

187

(1)

Remembering Why I Chose This Profession It Wasn't the Money!

188

(1)

Exercises

189

(2)

Index

191

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An Introduction To Reference Services In Academic Libraries

por Connor, Elizabeth (edt)